Flash Components Return Policy

Guarantee
Flash Components offers a 3 Year Guarantee on most Flash CFL, LED lamps & LED integrated light fittings, & a 1 Year
Guarantee on Flash battery-operated products. The guarantee is applicable from the date of purchase from Flash
Components and not from the date of purchase of the third party/consumer. Within this period, if you experience any
problem with a product, Flash Components will replace it or credit your account. The guarantee does not cover labour /
installation costs.

Faulty/Incorrectly Supplied Stock
In the case of faulty or incorrectly supplied stock, please fill in a Claim Document and email it to creditnotes@flash.za.com
and your Flash Components Internal Sales Staff (ISS). A Claim Document must include the following:

  • Claim number
  • Product description
  • Quantity of returned stock
  • Reason for return
  • Flash invoice number

Damaged / Short Supplied Stock upon Delivery
Damaged / short supplied stock upon delivery must be reported by email within 48 hours of receipt, accompanied by a Claim Document (as above) and images of stock received supporting the claim.

Incorrect Stock Ordered
Any Stock incorrectly ordered and returned will be liable to a 10-15 % handling fee of the value of goods returned ex. VAT.

Upliftment of Stock
Stock will be uplifted from a client after the Claim Document has been received unless otherwise discussed and agreed
upon between the client and Flash Components Sales Manager

Credit/Claim Procedure
A credit will be approved after the Claim Document has been received and reviewed unless otherwise discussed and
agreed upon between the client and Flash Components Sales Manager. A client may not dispose of stock without the
written consent and authorisation of the Flash Components Sales Manager. Once a claim is approved, the process of
credit takes 5 – 10 working days. A credit note can be requested by email from our Income (Debtors) Department on
creditnotes@flash.za.com

Click here to download Flash Components Return Policy
Click here to download Flash Components Claim Document