Flash Components Return Policy
Flash Components offers a 3 Year Guarantee on most CFL, LED lamps & LED integrated light fittings. The guarantee is applicable from the date of purchase from Flash Components and not from the date of purchase of the third party / consumer. Within this period, if you experience any problem with a product, Flash Components will replace it or credit your account. Flash battery operated products have a 1 Year Guarantee. The guarantee does not cover labour / installation costs.
Faulty/Incorrectly Supplied Stock
In the case of faulty or incorrectly supplied stock, please fill in a claim document and e-mail it to firstname.lastname@example.org and your Flash Components Sales Consultant. A claim document must include the following:
- Claim number
- Product description
- Quantity of returned stock
- Reason for return
- Flash invoice number
Damaged / Short Supplied Stock upon Delivery
Damaged / short supplied stock upon delivery must be reported by email within 48 hours of receipt, accompanied by a claim document (as above) and images of stock received supporting the claim.
Incorrect Stock Ordered
Any Stock incorrectly ordered and returned will be liable to a 10-15 % handling fee of the value of goods returned ex. VAT.
Upliftment of Stock
Stock will be uplifted from a client after the claim document has been received, unless otherwise discussed and agreed upon between the client and Flash Components Sales Manager.
A credit will be approved after the claim document has been received and reviewed, unless otherwise discussed and agreed upon between the client and Flash Components Sales Manager. A client may not dispose of stock without the written consent and authorisation of the Flash Components Sales Manager. Once a claim is approved, the process of credit takes 5 – 10 working days. A credit note can be requested by e-mail from our Creditors department on email@example.com